Welcome to Elderbridge

For any queries relating to Covid-19, please refer to the link at the top of this page. If you need to speak to us, please be aware you may experience longer than usual wait times whilst our servicing team deals with the high number of calls we are currently experiencing.

Enquiries

Got a query about your loan?

Call us on 0800 052 0520
Monday to Friday: 9am – 5:30pm
Saturday: 9am – 1pm

For other ways to contact us please
click here

Covid-19 FAQ
After my Payment Holiday

What will happen when my payment holiday comes to an end?

We will write to you before your payment holiday is due to end. We will confirm the amount of the new payment and when your repayments will start. If you have cancelled your Direct Debit please call us on 0800 052 0520 and we will be happy to set up a new instruction. If your payment is due in the next 21 days, you may need to make alternative arrangements for this payment which we can help you with over the telephone.

If you are unable to make these new repayments we have a range of options to help you including an extension to your payment holiday period

Will I be able to extend the payment holiday?

FCA guidance has recently been updated to include an option to extend your payment holiday if your income is still affected by Coronavirus. However, if you can afford to make repayments towards your loan it is in your best interests to do so as interest continues to build up during the period of any extension. This means you may be paying higher monthly repayments and increasing the total cost of your loan. We do have other options available that may be more suitable for your circumstances including partial payments. For more information and the application form to extend your payment holiday please follow this link Payment Holiday Extension.

Will my Direct Debit continue to work as before?

If you had an active Direct Debit in place before the payment holiday and have not cancelled this with your bank, you do not need to do anything. We will start to collect the new payment amount on your next due date as confirmed in the letter we send you before the end of your payment holiday.

I cancelled my Direct Debit before the payment holiday began, can I start this again?

You will need to set up a new Direct Debit instruction which you can do by calling our servicing team on 0800 052 0520. If your payment is due in the next 21 days, you may need to make alternative arrangements for this payment which we can help you with over the telephone.

What happens if I can't make the new payments after my payment holiday?

We are here to help and want to make sure that any new payment remains affordable. The FCA has updated its guidance on payment holiday extensions. If this is not suitable for your circumstances please call and speak with our servicing team on 0800 052 0520 as soon as possible. You can also find useful information in our Money Worries section.

COVID-19 has impacted my employment

We appreciate the Coronavirus Pandemic has had a big impact across the whole country and will have impacted individuals in different ways. If your ability to make your loan payments has been impacted in anyway, please call our servicing team on 0800 052 0520 so we can discuss how we can help. You can also find useful information in our Money Worries section.

I only have a few months remaining on my mortgage term, but can't afford a large increase to my monthly payments

Instead of adding the payment holiday payments to your outstanding loan and recalculating the new required payments, we may be able to look at different repayment options. Please call our servicing team on 0800 052 0520 so we can discuss the most appropriate option for your circumstances.

Is there an alternative instead of adding the missed payments to my balance

Instead of adding the payment holiday payments to your outstanding loan and recalculating the new payments, we may be able to look at different repayment options. Please call our servicing team on 0800 052 0520 so we can discuss the most appropriate option for your circumstances.