When you call us, please ensure you have your reference number to hand so we can help you with your query much quicker.
If you have a general enquiry and your account is up to date:
You can call us on 0845 8400 244
Monday to Friday: 9am to 5.30pm
Or you can email us at: customer.services@elderbridge.co.uk
N.B. We are unable to respond via email for security reasons.
If you are behind on your payments and you have a query:
You can call us on 0845 8400 244
Monday to Friday: 9am to 5.30pm
Or you can email us at: customer.services@elderbridge.co.uk
N.B. We are unable to respond via email for security reasons.
Alternatively, you can write to us:
Elderbridge Limited, Target House, Imperial Way, Coedkernew, Newport NP20 8UH
Our fax number is:
0345 650 6217
Please ensure you write your reference number on all correspondence.