Contact Us

When you call us, please ensure you have your reference number to hand so we can help you with your query much quicker.

If you have a general enquiry and your account is up to date:

You can call us on 0345 8400 244
Monday to Friday: 9am to 5.30pm
Or you can email us at: customer.services@elderbridge.co.uk
N.B. We are unable to respond via email for security reasons.

If you are behind on your payments and you have a query:

You can call us on 0345 8400 244
Monday to Friday: 9am to 5.30pm
Or you can email us at: customer.services@elderbridge.co.uk
N.B. We are unable to respond via email for security reasons.

Alternatively, you can write to us:

Elderbridge Ltd. PO BOX 908
Newport, NP20 9NX

Our fax number is:

0345 650 6217

Please ensure you write your reference number on all correspondence.