Covid-19 FAQ – Money worries

I am struggling or expect to have difficulties in making my monthly payments

We will always do everything we can to support you through times of difficulty and have a range of options we can explore with you. If you are unable to find answers to your questions in these pages, please call 0345 8400 244 to speak to one of our advisers. Please be aware that you may experience longer than usual wait times whilst our servicing team deals with the high number of calls we are currently experiencing.

In line with regulatory guidelines, we provided Payment Holidays in response to the Coronavirus outbreak.

The deadline for requesting an initial Payment Holiday was 31st March 2021 and all Payment Holidays had to finish by 31st July 2021. Payment holidays are no longer available.

If you are struggling to make your loan repayments, we are here to provide support. Please call 0345 8400 244 and provide as much information as possible, so we can help in the most appropriate way.

Other help and support

Please see the links below which are available to offer free debt advice

Money Advice Service

Step Change

Citizens Advice

National Debt Line

What is the Financial Conduct Authority doing?

We are following guidelines published by the FCA and other industry bodies. Details of the FCA guidance can be found here: